Spotted an item you like, but can't find your size or favorite color in store?
Learn about the service that makes it easy and fast to order your favorite pieces in store, even if they're out of stock.
Ask our staff: they will check the item’s availability online and order it for you, with delivery to your home or the store.
The service is available in selected stores.
FAQ
HOW CAN I PAY FOR THE ORDER PLACED THROUGH THE CLICK FROM STORE SERVICE?
Payment can be made at the checkout using any payment method accepted in store.
WILL I RECEIVE A RECEIPT FOR MY ORDER?
Yes, upon payment, you'll be given a non-fiscal receipt that includes the amount paid, the cash register order number, and the e-commerce order number.
WHAT IS LISTED ON THE RECEIPT?
The receipt includes only the total amount, without itemized details. The details of the products will be available in the digital receipt sent to you by email.
HOW MUCH DOES SHIPPING COST?
Shipping is free for orders over €100. Returns will not be refunded.
WHERE CAN MY ORDER BE DELIVERED?
You can choose to receive your order at home, at the store where you made the purchase, or at another store where the service is available.
IS DELIVERY AVAILABLE TO ANY LOCATION?
No, some Italian municipalities are excluded from delivery. Before making a purchase, check with the in-store staff
CAN I RETURN AN IN-STORE ORDER MADE USING THE CLICK FROM STORE SERVICE?
Yes, returns are allowed within 14 days of delivery.
WHERE CAN I RETURN MY ORDER?
You can return your item either to the store where you purchased it or to another location offering the same service.
WHAT IS REQUIRED TO MAKE A RETURN?
Simply present your order number at the checkout.
HOW DOES IN-STORE RETURN WORK?
Take the items to be returned to the store: staff will inspect them and, if everything meets the requirements, will begin the return procedure.
HOW WILL I RECEIVE THE REFUND?
The refund will be made in the form of a voucher that you can use in United Colors of Benetton or Sisley stores. In the event of a return, shipping costs will not be refunded.
IS IT POSSIBLE TO CANCEL AN IN-STORE ORDER?
No, it's not possible to proceed with the cancellation as the payment has already been finalised. Please visit the shop to make the return and obtain a refund.
WHAT HAPPENS IF MY ORDER IS CANCELED?
In case your order is canceled because the items are unavailable, you will be informed by email.
To receive the refund, you will need to go to the same store where you made the purchase or to another store offering the same service, bringing your receipt with you. The refund will be issued as a voucher valid for purchases at United Colors of Benetton or Sisley stores.
WHAT SHOULD I DO IF MY ORDER ISN’T DELIVERED?
If your order is not delivered, please contact customer care. If the missing order is confirmed, you will be able to get a refund at the store.
WHAT SHOULD I DO IF ONLY PART OF MY ORDER IS DELIVERED?
If some of the products in your order are unavailable, we will notify you by email. To get your refund, visit the same store where you made the purchase or to another store offering the same service with your receipt or digital receipt. The refund will be issued as a voucher valid for purchases at United Colors of Benetton or Sisley stores.
HOW DO REFUNDS WORK FOR LOST DELIVERIES?
If your order is confirmed lost by customer care, visit the store where you purchased it (or another store offering the same service) and present your order number along with your receipt or digital receipt.
WHAT IF I PAID FOR AN ORDER THAT NEVER ARRIVED?
If your order isn’t delivered, and customer care confirms it, you can receive a voucher refund in store by presenting your order number. The voucher can be used at United Colors of Benetton or Sisley stores.
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